GENERAL FAQs

What is Investagrams?

Investagrams is a social media platform where like minded people share their knowledge or opinion regarding the stock market and investing. This is a community where we support one another towards reaching financial success. We also have tools readily available for all our users to help them with their stock market journey. We have a chart where you can see the price action of the stocks. If you are into more advanced tools that can help you with your trading, we have InvestaPrime and InvestaPro. We also have our virtual trade where you can practice your skills and systems in trading without the fear of losing your hard earned money.

Where can I start if I want to learn more about Stock market/Investing

We have InvestaDaily wherein you can read articles about trading and Investing from beginner to advanced. And if you are interested to watch videos about charting, and other stock market related, we also have InvestaLearn and our YouTube Channel

Is Investagrams an Online Broker?

No, buying and selling of stocks using our platform is not yet allowed. However, rest assured that we are working on becoming an online trading platform. For now, our InvestaWallet is used for the purchase/subscription of our features.

How do I use the Investagrams platform?

For a walkthrough of the platform, go to your Settings → Platform Tutorial → Click Restart → Go back to your Home Page. There, you will be guided through the different features of Investagrams. We advise you to go through the whole tutorial yourself for a more in-depth look at the platform!

How can I create a competition room?

To create a competition room, kindly send us an email at [email protected]

How can I deactivate my account?

Kindly contact us at [email protected] with the following information:

  1. Investagrams Username
  2. Registered Email Address
  3. Where are you from?
  4. Nationality
  5. Reason why you want to deactivate your account.

PAYMENTS

How can I withdraw my fund in the InvestaWallet?

Withdrawal is not yet allowed and the use of our InvestaWallet is solely for the purpose of purchasing/subscribing to our features, learning videos, and events.

How can I cancel my subscription?

You may cancel your subscription anytime here: https://www.investagrams.com/subscription Once cancelled, you will continue to have access to the services until the end of your billing period.

Why was I charged 2 days before the end date of my subscription?

The automatic bill process payment 2-3 days prior to the end date of the subscription. This is to allow us to reprocess payment on the second day in case there's an issue with the 1st payment run. This is also to avoid inconvenience to our user when the payment did not proceed and they lost their subscription. However, rest assured that it might be 2 days early, the subscription date still ends on the same day.

Why is my payment rejected?

Make sure that the reference number/confirmation number of your payment is correct. Amount of your invoice/topup should also be the same as your deposited amount. (Please see attached photos for reference on where you can find the reference number and confirmation.)

How can I use the balance of my InvestaWallet?

The balance of your InvestaWallet should be enough to cover the amount you want to purchase. If not, you will need to TopUp first the lacking amount then proceed with payment. Once payment is processed and is approved/successful, balance will reflect in your InvestaWallet, then you can proceed with your purchase.

How do I load InvestaWallet and use it to pay for features?

  1. Go to InvestaWallet → TopUp
  2. Select Mode of Payment
    Modes of Payment: Via, BPI, BDO, 7-Eleven, M Lhuillier, Cebuana Lhuillier
  3. Enter the amount you wish to top-up.

Payment Options

  1. For Visa:
    1. Enter the amount you want to Top Up then click TopUp.
    2. It will direct you to the PayMaya Payment portal. Enter your card details.
    3. Click Pay Now.
    4. Note: there is a service charge using this payment method, depending on the value of your TopUp.
  2. For BPI/BDO
    1. Enter the amount you want to Top Up then click TopUp.
    2. You will be directed to a new page where you will fill in your bank details to transfer the payment.
    3. Once payment is transferred, go back to your TopUp number. Enter the Confirmation/Reference number that can be found in your Proof of Payment, enter the payment date and time, upload your Proof of Payment, then submit.
    4. Note: There is a service charge imposed by BPI. Verification of payment is within 24 hours not including weekends and holidays.
  3. For 7-Eleven, Coins.ph, M Lhuillier, and Cebuana Lhuillier
    1. Enter the amount you wish to TopUp then click TopUp.
    2. You will be directed to a new window where you will choose how you would like to pay. Each corresponds to steps on how to proceed.
    3. Note: Service fee applies.

INVESTAPRIME

What is InvestaPrime?

InvestaPrime is our feature that automates the boring side of trading and provides you with all the data you need to make efficient and smarter decisions. It provides you with tools to easily keep an eye on your stocks, record your trades, and more. Through InvestaPrime, trading is made easy and more efficient!

What is InvestaPrime Elite?

InvestaPrime Elite provides all access to Prime+ features, InvestaPro Analytics, and other global trading tools. It features a wider set of tools than InvestaPrime to aid you in your trading journey.

What is the difference between InvestaPrime, InvestaPrime+, InvestaPrime Elite?

You may check the inclusions of each tier here: https://www.investagrams.com/pricing

I am subscribed to InvestaPrime+ but why can't I access the Research Group or the learning videos?

InvestaPrime+ Research Group and the booster pack is included in the annual subscription of InvestaPrime+ and InvestaPrime Elite.

Can I upgrade my current subscription to a higher tier of InvestaPrime?

Yes, you may upgrade your current subscription here: https://www.investagrams.com/upgrade.

INVESTAPRO

What is InvestaPro?

InvestaPro is one of our new features that automatically ranks stocks based on our Proprietary Ranking System, allowing you to filter and rank stocks based on your preferences. With this, you will be able to identify good stocks at a glance, and filter stocks based on your personal preferences. You can pick and choose watchlists of stocks to follow, allowing you to easily buy and sell. Data is real-time and always up-to-date.

INVESTALEARN

What is InvestaLearn?

InvestaLearn is Investagram’s portal for all things learning. We feature videos, research, and live events that will allow you to gain more knowledge on the stock market. Our videos range from managing personal finances to jumpstarting your career, providing you with a wide array of resources in just one place.

Where can I find my learn subscription?

All your learning subscription and event video subscriptions is found in InvestaLearn → my class

For further inquiries, contact us at [email protected]